- Report to the police (call 119 if anyone is injured) Back
- Contact LUUP customer center
If an accident occurs, please report it immediately to the police. If there are any injured persons, please call an ambulance.
Please also contact the LUUP customer center and provide information about the date, time, location, cause, and circumstances of the accident.
- 7:00-22:00: 0800-080-4333
- Outside of business hours: Contact form
Please be sure to contact us in the event of an accident.
In the event of an accident while using the service, a damage insurance policy will apply to the user, but we cannot assume responsibility for any damages outside the scope of the insurance policy.
※ Insurance premiums are included in the electric kickboard usage fee.
※ Insurance benefits will be paid at the discretion of the insurance company in accordance with the insurance policy.
If you need to contact the insurance company outside of business hours, please call the accident reception center of Tokio Marine & Nichido Fire Insurance Co., Ltd. (0120-080-433).
Please provide the registration number (e.g. Shibuya-ku A1234) of the vehicle when you call.