If you have poor network connectivity on your smartphone, you won't be able to unlock the e-scooter.
First, please check your smartphone settings.
In addition, there may be cases where the radio wave condition deteriorates due to detecting free Wi-Fi in the city.
Please check your smartphone's radio wave condition.
If you still cannot start your ride, please check your current situation.
- "Could not start your ride" is displayed:
Please check your credit card usage limit and expiration date.
If the issue persists, please contact us using the contact form. - "This vehicle cannot be used" is displayed:Someone else is currently using it.
Please try another vehicle. - The app crashes when trying to scan the QR code
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"Please contact the call center" is displayed:
Tap "side menu > your name > log out" in turn, and then log in again.
If you still cannot use it after logging in again, there is a high possibility that there is a communication problem with the app. Please contact us by using the contact form.
Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.