- File a report with the police (if there are injured parties, call 119)
- Contact LUUP Customer Center
Please immediately report the accident to the police. If there are injuries, please call an ambulance or take appropriate measures.
In addition, please contact the LUUP Customer Center and inform them of the date, time, location, cause, and circumstances of the accident.
- 7am-10pm: 0800-080-4333
- Outside of business hours:contact form
Please be sure to contact us if an accident occurs.
If the accident is later discovered by the police or a third party, you will be subject to a penalty fee based on the terms of use.
If there is an accident while using our service, the user will be covered by our insurance, but we cannot take responsibility for damages outside the coverage of the policy.
※ Insurance fees are included in the usage fee.
※ Insurance benefits will be paid at the discretion of the insurance company according to the terms and conditions of the insurance policy
If an accident occurs outside of business hours, please call Tokyo Marine & Nichido Fire Insurance Co., Ltd.'s accident reception center (0120-080-433).
When doing so, please provide the following policy numbers:
・In the case of personal injury to yourself: Y185050698
・In the case of potential liability for damages to others (*): Y185051077
(*E.g. causing an injury to another person, damaging another person's property, etc.)