If you cannot end the ride, please check the following three points first:
- Manual closure of the rear wheel lock
- Restart the app (Task kill*) and update your current location information. (Tap the current location button on the map screen.)
- No problems with radio waves
*Task kill refers to when the app is no longer responsive, so the app is closed once and then reopened.
For more information on task kills, please refer tothis page if you are using an iPhone.
If you are using an Android device, call up the screen called "recently used apps" and perform task kill. Depending on your device, the procedure for task kill may vary, so check the operation procedure for your device.
If you have tried the above and still cannot end the ride, please contact us with the following information from theinquiry form..
- The phone number or e-mail address registered in the app.
- Inquiry content (Please include the last 5 digits of the QR code and the situation).
- Specific situation (such as errors on which screen of the app).
- A photo that can confirm the return
* Once you have closed the lock, you can leave the location.