If the bicycle malfunctions (flat tire, chain or battery depletion, etc.) while in use, we apologize for the inconvenience, and please take the following measures:
a. If there is a port nearby:
Please return the bicycle as usual to a nearby port. Afterwards, please make sure tocontact us and report the malfunction details. If you wish to continue using our service, please use a different bicycle.
b. If there is no port nearby:
Please contact us via the Contact Form or the LUUP Customer Center and report the details of the malfunction.