If the communication environment of your smartphone is poor, you cannot unlock the e-scooter.
First, please check your smartphone settings.
In addition, there are cases where the radio wave condition becomes poor due to detecting the city's Free wifi.
Please check the radio wave condition of your smartphone.
If you still cannot start the ride, please check your current situation.
- If the message "Failed to start the ride" is displayed
Please check your credit card usage limit and expiration date.
If the problem persists, please contact us from the inquiry form. - If the message "This vehicle cannot be used" is displayed
The vehicle is being used by someone else.
Please try another vehicle. - The app crashes when trying to scan the QR code
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If the message "Please contact the call center" is displayed
Tap "Side menu > Your name > Logout" in order, and then log in again.
If you still can't use it even if you log in again, it's likely that there is a communication problem with the app, so please contact us from the inquiry form.
Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.