トラブルが起きた時

start ride

• Unable to start a ride
• Cannot unlock the scooter during ride in the app
• Problem with Vehicle Found Immediately After Starting the Ride
• Personal information registration is not displayed
• Want to Change Push Notification Settings
• Bike not found in the designated port as indicated by the app

ride

• Smartphone fell and was damaged from the smartphone holder
• Saddle Dropping
• Locked the Key During the Ride
• Bicycle was stolen or removed
• Lost Smartphone
• Smartphone battery has died

See all 7 articles

end ride

• Arrived at destination port but current location cannot be detected
• Unable to End Ride
• Cannot park due to full parking spaces
• Forgot to Complete Return Procedure
• Lost and Found at Parking or Bicycles

accident

• When an Accident Happens