To use LUUP, you must register a payment method.

If you receive a payment error when registering your payment information or after completing a ride, and you are using a credit card, the following may be the cause:
 

1. Mistakes or errors in credit card information

Please check that the information you entered does not contain any of the following errors.

• The expiration date "year/month" is entered backwards
• You have entered the security code (the 3 or 4 digit number printed on the back of your card) incorrectly. *We have been experiencing an increase in incorrect entries. Please double-check.
• Expired or about to expire
• You may exceed your credit limit
• Usage is restricted due to reasons from the card issuer
• Your debit card or prepaid card has insufficient funds

2. Restrictions based on card type and issuer

Some cards may not be able to be registered.

• Some prepaid cards such as debit cards and credit cards issued overseas cannot be registered.
   

3. Resolution and repayment procedure

Please check the solutions below.

solution

1. Check your credit card information : Please make sure you have entered your credit card information correctly.
2. Card validity check : Make sure you haven't reached your card limit or that you have enough money on your prepaid card
3. Use a different payment method : Please register a different valid payment method
4. Contact your card issuer : Contact your issuer to inquire about the validity of your registered card.

Repayment procedure

Once your registered payment method is valid, please follow the steps below to make a repayment from the ride history screen.

1. On the LUUP app error screenor from the menu button in the top left, tap "Ride History"
2. Tap the ride that says "Payment failed" in red.
3. If the red ink disappears, the payment is successful.

* Once payment is completed, you will be able to use the next ride.