Please try the following steps. This may open the lock.

1. Tap the [i] mark in the upper right corner of the screen
2. The support seat rises
3. Select "The key won't open"
4. Tap the "Unlock" button
5. The key will open

If the problem persists, such as the key not opening no matter how many times you try

• If there is a vehicle in the port area:
  1. Select the "Can't Ride" button
  2. End the ride by clicking "Report the issue and end the ride"
  3. Please choose a different vehicle
     
• If the vehicle is away from the port:
  1. Please contact us via support chat and an operator will check it for you.

*QR Code is a registered trademark of DENSO WAVE INCORPORATED.