If you encounter any issues while using LUUP, please use the support channel below based on your situation.

*If you need immediate assistance, please check “1. Chat Support” first.

1. Chat Support (Issues While Riding or at the Dock)

Please contact us here if you need real-time support for vehicle malfunctions while riding or issues returning the bike to a dock.
👉 Tap the icon at the bottom of the screen.

Hours: 24/7 (Open year-round / Responses provided in order of receipt)

Support Topics:

The lock won’t open or close

Errors during the return process

Issues with temporary parking

2. Contact Form (Registration, Fees, and Other Inquiries)

Please note that it may take some time to receive a response. Please use this form for non-urgent inquiries.
👉 Please enter the details via the contact form.

Hours: 24/7 (Open year-round / Responses provided in order received)

Estimated Response Time: Usually within 1 business day

Support Topics: Fee inquiries and refund requests

Coupon application and campaign information

Service plan inquiries

3. Reporting Accidents or Abandoned Vehicles

We will direct you to the appropriate contact point based on your situation.

If You Are Involved in a Traffic Accident

Please contact the police (110) immediately, then contact the [Accident Reporting Center].

For details, 👉 please check this article.

If You Find an Abandoned Vehicle on the Road

Please report the vehicle’s license plate number and location via the [Abandoned Vehicle Reporting Form].

For details, 👉 please check this article.

4. Search the Frequently Asked Questions (FAQ)

Before contacting us, 👉 try using the keyword search—you may find your answer right away.

[How to Calculate Fares]

[I Don’t Know How to Change My Destination]

[The App Isn’t Loading]

[Corporate Use]

Translated with DeepL.com (free version)