Please check and take action using the following steps:
1. First, please check the following:
- Check the return port : You cannot return the car to a port other than the one you set as your destination. Please double-check the port where you plan to return the car.Please refer to:
* Returning to the wrong port may result in a penalty fee or suspension of use in accordance with the terms of use . * Ports with full return slots cannot be set as destinations. Please select a different port. Even if there are currently parking spaces available, they may be full due to reservations.
- Locking the bike (for electrically assisted bicycles) : If you are using an electrically assisted bicycle, please make sure that the rear wheel lock is locked ( it must be locked manually). Please refer to:
2. If the above does not resolve the issue
Please check and try the following items
- Check the signal strength: Please double-check the signal strength, such as whether you are connected to your smartphone's mobile data ( the signal strength may be poor if you detect free Wi-Fi in the city , etc.)
- Check the version of the LUUP app: Make sure you have updated to the latest version.
- Check your smartphone environment : Please make sure you are using the recommended environment .
- Restart the app and the device : Try restarting the LUUP app and the smartphone itself.
3. Final response
If the problem persists after trying the above, please contact us using this form and attach a photo that proves that the item has been returned .
* Once you have reported the incident using the form, you may leave the area . However, if you are using an electric assist bicycle, please remember to lock the rear wheel .
Note: "QR Code" is a registered trademark of DENSO WAVE INCORPORATED.